NetSupport not allowing "Allowed" sites to go through, broken html, looping back to sites page

Priority: 5 - General Inquiry

SLA Response Used: (1936m) SLA Completion Used: (125m)  
Waited On Response: (31m)    
 Follow-up Date:
Class: Software  
 Creation Category: Software Functionality    
Resolution: Resolved    
Confirmation: UnConfirmed    
Folder:  
Dates: 4-Mar-2014               Last Updated:    6-Mar-2014 07:53 AM (UTC-5)               Closed:    6-Mar-2014
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    Closed      
    Joseph Kray 6-Mar-2014 07:53 AM
    NetSupport sometimes will not allow websites to go through and will redirect right back to the "Allowed Websites" page. If this happens, go to command prompt and PING the website URL. For example when you PING www.cnn.com you get a domain name of cnn-cop.gslb.vgtf.net. Add the domain name that you receive in command prompt to the "Allowed Websites" section. Also the NetSupport version for Windows 7 is version 11.

    Ticket was CLOSED by Joseph Kray.


    Response      
    Joann McCarthy 5-Mar-2014 10:32 AM
    OK thanks. Don't remove 10.5 since we still have some xp machines


    Waiting on Response      
    Joseph Kray to Richard Thomas, Joann McCarthy 5-Mar-2014 10:00 AM
    I spoke with NetSupport earlier today. They mentioned that 10.5 is for XP and that we should upgrade to 11. I asked him for the .exe for 11 and he sent that my way. I also updated the MIS > Software folder with NetSupport 11.

    They also mentioned that for some websites that redirect you may have to ping the URL and also add their domain to your "Approved Websites" list. He provided me with some information and would like to see if the links would work if you added these following urls/domains to your list.

    www.cnn.com
    cnn-cop.gslb.vgtf.net

    www.msnbc.com
    a8169.b.akamaiedge.net

    Let me know, thank you!


    Transfer      
    Joann McCarthy 4-Mar-2014 02:46 PM
    Joann McCarthy transferred this Ticket to Joseph Kray.
    This Ticket was transferred by choosing route by Technician.


    Initial Post      
    Richard Thomas 4-Mar-2014 02:24 PM
    Net support does not work with the news websites on netlab16-20.

    Rick Thomas
    Computer Systems Networking Instructor
    Career Institute of Technology
    Thomas@citvt.com
    (610)258-2857 ext. 3500

    This ticket was created via the email parser.

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